American Patients and Doctors Turn to AI for Medical Advice: The Future of Healthcare?

2–3 minutes

ChatGPT Health, a new service from OpenAI, allows users to upload medical records and connect data from apps and wearable devices to the chatbot. The service, designed to help people feel more informed, prepared, and confident navigating their health, is built with additional protections for user information and is not intended for diagnosis or treatment. According to OpenAI, over 40 million people globally ask ChatGPT health-related questions every day, equating to about 5% of all messages on the platform.

## Chat, What Are My Treatment Options?

The study conducted by the American Medical Association found that two-thirds of American physicians reported using health AI at least once in 2024, up from 38% in 2023. While many medical professionals use AI for documentation purposes and translation services, a significant proportion also reported using AI for help with treatment, including surgery guidance, prediction of health risks, health recommendations, and triage support.

### More Tech

Interestingly, the AMA found 30% of US physicians said they used AI to assist with diagnoses – the same thing that many turn to ChatGPT for. With the world weighing up the pitfalls of giving AI access to sensitive personal data, the launch of ChatGPT Health marks a significant step towards the integration of AI in healthcare. As the use of AI in healthcare continues to grow, it will be interesting to see how this trend develops and what the implications will be for patients and doctors alike.

The company has since pivoted to a focus on building AI “superintelligence.” With the rapid advancement of AI technology, it will be crucial to ensure that these systems are designed with safeguards to protect patient data and prevent misuse. As the healthcare industry continues to evolve, one thing is clear – AI is here to stay, and it’s up to us to ensure that it’s used responsibly.

## Just What the Doctor Prompted

While many medical professionals said they were already using the tech for documentation purposes and translation services, a significant proportion also reported using AI for help with treatment, including surgery guidance (30%), prediction of health risks (25%), health recommendations (21%), and triage support (20%). Interestingly, the AMA found 30% of US physicians said they used AI to assist with diagnoses – the same thing that many turn to ChatGPT for, with OpenAI’s report finding that 55% of US adults used AI tools to “check or explore symptoms” in the three months prior to the survey.

With the launch of ChatGPT Health, OpenAI is taking a significant step towards the integration of AI in healthcare. As the use of AI in healthcare continues to grow, it will be interesting to see how this trend develops and what the implications will be for patients and doctors alike. With the rapid advancement of AI technology, it will be crucial to ensure that these systems are designed with safeguards to protect patient data and prevent misuse.

Meta’s Reality Labs revenue vs. operating losses

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Source:Meta

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